Location: Burlington, VT
Regarding Ben & Jerry’s
With an annual revenue of over €1 billion and aspirations to quadruple the company and increase its global influence, Ben & Jerry’s is one of Unilever’s most valuable and recognizable brands. Essential to the
Ben & Jerry’s mission is based on the idea that each of its three components needs to succeed equally. This results in a fast-paced growth environment without sacrificing our commitment to activism and grassroots values. This is how we continue to be a genuinely purpose-driven company with a cohesive three-part mission, which is represented in our KPIs.
Ben & Jerry’s Tripartite Objective:
Our social objective is to create novel approaches to enhance the standard of living on a local, national, and global scale, with a focus on Climate Justice and Social Justice, Racial Justice, and Economic Justice.
Our product aim is to create and market the highest caliber natural ice cream and intoxicating blends.
Our company’s economic aim is to achieve profitable and sustainable growth.
Overview of Roles
premium natural ice cream and intoxicating mixtures
Our company’s economic aim is to achieve profitable and sustainable growth.
Overview of Roles
The Flagship Experience Scoop Shop Manager is responsible for managing the day-to-day operations of the brand’s flagship scoop shop in Burlington and VT Catering, all while upholding the three-part mission of Ben & Jerry’s. The main place of employment for the Flagship Scoop store Manager will be the scoop store on Church Street in Burlington, Vermont. They will manage expectations, appearance, sales growth, and adherence to safety and operational standards to provide outstanding guest experiences. Their mission is to provide a high-energy, safe, professional, and enjoyable work atmosphere that will increase employee retention and customer loyalty. The manager of the Flagship Experience Scoop Shop willAccountabilities
In addition to overseeing the Vermont Catering operations, oversee and direct the flagship Burlington Scoop Shop operations, which include staffing, payroll, communications, and everyday operations.
In addition to participating in one-on-one discussions, growth and development, and corporate performance strategies, oversee the VT Catering Manager and Assistant Managers.
Among all hourly workers, including the fifty part-timers, exercise leadership. Oversee and guarantee the hiring, orientation, and onboarding of all store employees.
Oversee the Collective Bargaining Agreement, which covers regular correspondence, monthly meetings, and negotiations, between Ben & Jerry’s and Scoopers United, the union that represents the shop employees.
Give direct reports and all hourly employees constructive, continuous mentoring and feedback.
Together with the general manager of hospitality, create and manage the department’s budget.
objectives.
Plan and carry out a shop marketing strategy in collaboration with the general manager of hospitality, with a focus on promoting the store to boost top line sales and raise brand awareness.
proactively detect and address issues from clients and employees that have an impact on all aspects of the shop’s operations.
Collaborate closely on new merchandise and messaging that can improve the flagship experience with corporate retail operations.
Organize the timetable for every employee, giving them enough warning and communication to staff every activity securely.
Collaborate with our Scoop University team and retail operations to make sure flagship operations follow corporate operating policies.
Develop and implement orientation and training programs for all staff members in collaboration with assistant managers, placing a special emphasis on delivering top-notch customer service.
Accountabilities
In addition to overseeing the Vermont Catering operations, oversee and direct the flagship Burlington Scoop Shop operations, which include staffing, payroll, communications, and everyday operations.
In addition to participating in one-on-one discussions, growth and development, and corporate performance strategies, oversee the VT Catering Manager and Assistant Managers.
Among all hourly workers, including the fifty part-timers, exercise leadership. Oversee and guarantee the hiring, orientation, and onboarding of all store employees.
Oversee the Collective Bargaining Agreement, which covers regular correspondence, monthly meetings, and negotiations, between Ben & Jerry’s and Scoopers United, the union that represents the shop employees.
talks and bargaining.
Give direct reports and all hourly employees constructive, continuous mentoring and feedback.
Assist the general manager of hospitality in creating and managing the department’s budget and financial reporting, which includes creating profit and loss statements for forecasting.
Plan and carry out a shop marketing strategy in collaboration with the general manager of hospitality, with a focus on promoting the store to boost top line sales and raise brand awareness.
proactively detect and address issues from clients and employees that have an impact on all aspects of the shop’s operations.
Collaborate closely on new merchandise and messaging that can improve the flagship experience with corporate retail operations.
Organize the timetable for every employee, giving them enough warning and communication to staff every activity securely.
Collaborate with our Scoop University team and retail operations to make sure flagship operations follow corporate operating policies.
Develop and implement orientation and training programs for all staff members in collaboration with assistant managers, placing a special emphasis on delivering top-notch customer service.
Manage the day-to-day finances of all hospitality operations, including ordering, inventory, register accuracy, cash management, bank processes, and the creation of sales and inventory reports as well as analysis to improve business operations.
responsible for ensuring that the daily sales summary reports for every department, the sales to cash reconciliation, and the daily cashing in and out of all registers and cashiers are accurate.